As many of you know, I work in a home office here in Mount Vernon. I don’t have a tech support group to help me out with computer problems which can be bad news. We have two Dell computers in our home and, after my experience with them, I am guessing we will have many more. Here’s what happened.
For some reason, my computer thought that the CRTL key was depressed (pushed down, not in need of medication) and this would make typing or anything else quite difficult. For instance, if I typed the letter “p” the computer would read CRTL-P and ask me what I wanted to print. Not Good Times! So anyway, I had an email chat with one rep from Dell who gave me some diagnostics to run and a case number to refer to. I couldn’t run the diagnostics due to the keyboard issue so I emailed chat again. The rep called me, walked me through the process, determined that the keyboard was the issue and said they would send me a new keyboard. 17 hours later (this morning) I get a DHL package from Round Rock, Texas with a new laptop keyboard. Five minutes to install and I am back in business.
I know people are much more likely to gripe about bad experiences than to praise good ones but this experience has made me a huge fan of Dell’s. When I upgrade my laptop (likely next year), I will definitely get another Dell.
