Very good article today on CNN.com regarding “kid-sick” parents. It is the flip side of kids who get home sick ie, parents who have a hard time letting their kids go away.
Having just come from a week of camp I can certify that everything in the story is true. We had moms (and they were mostly moms) who came out to camp every night just sure that their babies couldn’t make it a day without them. Yeah, not so much the case. The neediest ones were a bit of a pain to the staff (no, you cannot go into the dorm unattended it is a security issue) although most just wanted to make sure their little darlings were having a good time. Only one really got under my skin this year. That’s not too bad.
I have cheerled for a few of my favorite companies in this blog such as Amazon and Jet Blue. Allow me to add another to the list, Zappos.com. Zappos is an online shoe store which, in addition to offering a great selection excels in customer service. In fact, their CEO says that they are not in the shoe business but they are in the customer service business. They have a policy that pays customer service representatives $1500.00 to quit their jobs at the end of training if they don’t think the job or the company is a good fit. That is serious customer service.
My experience- I ordered two pairs of shoes from Zappos (tennis shoes and dress shoes). I requested standard shipping but Zappos upgraded me to overnight shipping for free (order shoes on Saturday they arrive on Monday). Unfortunately, I ordered the wrong width. The error is totally mine; nothing wrong on their part. Their response? Print a label and we’ll pay to ship them back to us for a full refund. Incredible! I ordered another couple of pairs (with the correct width) and again requested standard shipping. I got an email last night that they had again been upgraded at no charge to me and will be here today.
There you have it folks. Real customer service.
